1. Cancellation (more)
Per our policy reasons we are not able to cancel any pending orders that are currently processing in the warehouse. You will have to refuse the package when it is to be delivered or follow the RMA (return merchandise authorization) process on our website located under the "Contact Us" page.
You cannot return any Magic items, Transmitter Kits, Robot Kits, or Nitro Fuel
3. Refunds (more)
Please go to our RMA Form and fill out a request for an RMA (Return of Merchandise Authorization) number. If you are requesting an RMA number for multiple items on an order, please include them all on the same RMA form. The form will ask you questions about your order. We will review it and authorize your return, responding via email. The e-mail will have instructions for sending it back to us or the manufacturer.
4. Order Tracking (more)
We are a time and transit company, which includes when the order is shipped, not when the order is placed. All orders generally take 2-3 business days to process, sometimes a little bit longer. You will get a conformation email with the tracking information as soon as it has been shipped. You will be notified if the order is placed on back order.
4. Reaching Customer Support (more)