1. How much does shipping cost? (more)
With a purchase of $99 or more, standard shipping is free. Pay $15.00 and receive standard free shipping for the next 365 days after purchase. Otherwise, standard shipping is $9.95 per order.
2. How long will it take to get my order? (more)
All prescription and over-the-counter orders are processed within 2-3 business days. Once the package has shipped, please allow up to 8-12 business days for delivery.
3. What if I need to return my order? (more)
We 100% guarantee our customer's satisfaction! If you are not completely satisfied with your purchase from Total Pet Supply, simply contact us within 30 days of receiving your order to let us know why. If we are unable to make it right, we will happily explain our return procedure.
4. What If I find a lower price elsewhere? (more)
We guarantee the lowest price on all of our pet medications. If you find your pet medications cheaper at any other recognized licensed mail order pharmacy, we will not only match their price, we will beat it by 25% of the difference. It is our 125% price match guarantee!
5. Reaching Customer Support (more)
email us: info@TotalPetSupply.com
: 1 (866) 501-6038
: 8AM to 11:59PM(est) 7 days a week