1. Returns (more)
You may return an item. Please be aware of the following stipulations regarding all returns:
Merchandise must be in new, unused condition
with all tags and paperwork still attached.
All returns must be in the original packaging
All returns require a return authorization number.
Any returns sent back without a return
authorization number are subject to a 20%
Request to return must be reported to us within
7 calendar days of receipt of your item
Returned merchandise must be received back
by us within 15 days of receipt of the item(s).
With the exception of shipment damage or a
defective product, all shipping and handling fees
are non-refundable. Buyers are responsible for
all return shipping costs.
Any specially customized item or item
personalized with your pet's name is not
2. Order Cancellations (more)
3. Reaching Customer Support (more)
Online Contact Form
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: 1 (831) 750-5784
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