1. Returns (more)
You may return an item. Please be aware of the following stipulations regarding all returns:
Merchandise must be in new, unused condition
with all tags and paperwork still attached.
All returns must be in the original packaging
All returns require a return authorization number.
Any returns sent back without a return
authorization number are subject to a 20%
Request to return must be reported to us within
7 calendar days of receipt of your item
Returned merchandise must be received back
by us within 15 days of receipt of the item(s).
With the exception of shipment damage or a
defective product, all shipping and handling fees
are non-refundable. Buyers are responsible for
all return shipping costs.
Any specially customized item or item
personalized with your pet's name is not
2. Order Cancellations (more)