1. Order Tracking (more)
Once your order has been shipped, a shipping confirmation email will be sent to the email address that you provided us at the time you placed your order. Amongst other information, this confirmation will include the name of the carrier delivering your package and the tracking number associated with your shipment.
2. Using Promotional Codes (more)
We only allow one promotional code per order. We do not allow customers to stack or combine promotional codes. In addition, promotional codes can not be applied to orders that customers are using a Plum Benefits Certificate or Groupon code.
3. Returns & Exchanges (more)
All orders shipped outside of the United States are eligible for return but the customer is responsible for all return shipping charges. When returning your item, we STRONGLY suggest that you use a trackable shipping method. We will not be held responsible for crediting your account if you cannot verify receipt of the Product Return.
We can't take certain items back unless they're returned in the original, unopened factory-sealed packaging. These include: wigs, facial hair, hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and hats with attached hair. Teeth, fangs, undergarments, hosiery, inflatable items (this applies to items that can be inflated orally), video tapes, DVDs, CDs, eyelashes, and cosmetics. Shoes & boots (does not apply to shoe covers and boot tops), or costume shoes designed for indoor use only or one-time wear - footwear cannot have been worn, used, nor altered. Special order Items, props that require special delivery, disposable helium tanks, Food & Edible Items including: box mixes, cookies, candy, mints, and edible decorations. Wholesale purchases and volume discount orders are also not returnable.
4. Reaching Customer Support (more)
Online Contact Form
: Click Here
: 1 (385) 213-7201
Monday thru Friday 8am - 5pm (MT)
Saturday 9am - 4pm (MT)