1. Non-GMO Information (more)
Some consumers have expressed concerns about commonly used ingredients, such as those identified as being genetically modified. Addressing those concerns, we have committed to making our products non-GMO. It is our objective to make all Ghirardelli recipes non-GMO by 2018 and available in the market by 2019.
Today, many of our products are already non-GMO. The milk chocolate, semi-sweet chocolate, dark chocolate, and white chocolate in our confections and baking products as well as our baking powders are all non-GMO. We are currently working on making all of our fillings, sauces, and non-chocolate ingredients non-GM as soon as practicable.
Please see the list Here which outlines each recipe's non-GMO status.
2. How orders are shipped (more)
FedEx will deliver your order. Deliveries may be sent to addresses only if they are within the 48 contiguous states. Shipping options include Standard Shipping (usually 1-9 business days), Second Day and Next Day. Regretfully, we cannot ship to P.O. boxes. Shipments returned due to an incorrect shipping address will require an additional charge for reshipment. We are not responsible for delays in delivery times due to incorrect or incomplete addresses. Shipping charges will not be refunded for late deliveries if the business is closed or not available to receive the package when delivered.
When shipping to a hotel or hospital, please verify discharge/checkout times and make necessary arrangements with the delivery location to ensure delivery to recipient's room. Ghirardelli is not responsible for packages misdirect after delivery.
3. Order Refusals (more)
Due to the delicate nature of our chocolate, under warm weather conditions we ship with ice packs, which protect the chocolate from heat damage until it is delivered. The life span of ice packs is limited, please accept all shipments and store in a cool, dry place. However, if shipments are refused, we cannot guarantee that the chocolate will not be damaged. If you find a package was damaged while in transit, communicate the damage to the FedEx representative. We will settle any damage disputes with our carriers and will gladly replace any damaged product.
4. Reaching Customer Support (more)