1. How long before my order arrives? (more)
Orders are dispatched within 1-3 working days. Orders within the country are usually delivered within 4-10 working days from ship date. Orders shipped outside the country will take 7-20 working days depending on location. Although this is not normal, please be advised certain international countries can take up to 12 weeks for delivery. If you are unsure if your country may take this long please send us an email and we can advise you.
2. Real Fragrances or Knockoffs? (more)
We only sell original designer fragrances. You will not find any imitation or knockoff fragrances at PerfumeEmporium.com. Our products are the same you would find at the high end department stores, and in most cases they are sold at discounted prices.
3. What to do if my order appears lost? (more)
If you have not received your order and it has been 10 working days (Domestic) or 25 working days (International) since you received your "Shipped" order email, please initially check with your post office to ensure that they do not have the parcel, and then if they do not have it please contact us via email@example.com and we will either resend the order or issue you a full refund.
4. What is your Return Policy? (more)
We'll gladly accept returns for any PerfumeEmporium.com products upon receiving your items within 365 days of the receipt date (Returns made after 60 days will be eligible for store credit only). We will promptly process your request and refund your money via crediting your credit card. Unfortunately for health and safety reasons, there are NO returns or exchanges on any OPENED or USED skincare, makeup, or haircare items. So please evaluate these items carefully before purchasing.
5. Reaching Customer Support (more)