1. Shipping (more)
We ship via Ground. Method of shipment is fully at our discretion (Fedex, Fedex SmartPost or USPS). We do not ship internationally.
We offer free ground shipping that is only available to US addresses (excluding Alaska, Hawaii, Puerto Rico, and other US holdings) on orders of $50.00 or more (product price - excludes discounts, taxes and shipping).
We ship in one to three business days from date of purchase. Your package will arrive to you within 5-9 business days.
We do not ship internationally. Therefore, we do not ship to freight forwarding companies. Orders deemed to be shipped to a freight forwarder may be cancelled. Should an order be shipped to a freight forwarding address, we are not liable for any damages, or issues that may arise after the order has left our warehouse. We reserve the right to cancel any order that doesn't follow our policy.
2. Returns (more)
Once you have placed your order, you cannot make changes as our system is automated. Additions, free items, etc. cannot be added to your order once it has been placed. In order to be eligible for a return, the item/s must be new and the packing unopened. Items must also be returned within 30 days from the date of delivery.
Please note: any returns require a Return Merchandise Authorization (RMA). Returns are subject to a 15% restocking fee. Return labels are the responsibility of the customer. No returns will be accepted without an RMA. Please contact us for an RMA.
3. Reaching Customer Support (more)
Order Inquiries: email@example.com
Product Support: firstname.lastname@example.org
Wholesale Support: email@example.com
: 1 (866) 822-3670
: Mon - Fri, 7am to 5pm (PT)