1. Sales Tax (more)
Since AutoZone stores does business in 42 states, we have to carefully follow the many federal, state and local tax codes when purchases are made at our online store. That's why we need your ZIP code to complete your online purchase. The sales tax in your area will automatically be included in your web purchase.
2. Payments (more)
At this time, we accept Visa, MasterCard, Discover, American Express, AutoZone Gift cards (with a PIN), AutoZone Merchandise Credit cards (with a PIN) and AutoZone Loyalty Rewards. We also accept debit cards with the Visa and Master Card logos, and PayPal.
AutoZone.com does not accept CODs, personal checks, debit cards without the Visa or MasterCard logos, EBT cards.
3. Order Tracking (more)
You can call the AutoZone Customer Care Center at 1-(800)288-6966. To make your request even easier, have your order number ready. You can also check your order's status by sending an email request (including your order number) to Customer Service.
4. Cancellations / Returns (more)
Your order can be cancelled up until the moment it's shipped. Orders with certain types of special order items, such as, items that are shipped directly from our vendor locations, cannot be canceled. Once the order has been received, you can return it either at our AutoZone stores or can be shipped back to the fulfillment center, covered under the Online Return Policy. To cancel your order, call the Customer Care Center at (800) 288-6966 and have your order number ready.
Anything ordered at AutoZone.com can be returned to any AutoZone store. To return your purchase directly to AutoZone.com, follow the instructions on the shipping invoice or read the Online Return Policy .
5. Reaching Customer Support (more)
Website Order Help: Click Here
1 (800) 288-6966 General Assistance
1 (800) 741-9179 Rewards Program Assistance