1. Cancelling or Modifying the order (more)
Due to the highly automated nature of our process, canvases are created and shipped as quickly as possible. This is a personalized product, and cannot be cancelled or modified once the canvas has been sent to production. Please see our Return Policy for more details.
2. Return Policy (more)
We will review a request for a replacement or refund provided that it meets the guidelines in our Return Policy and the request is filed within thirty (30) days from the date the canvas was received. All replacement or refund requests must be submitted through our Contact Form. Please include a photo of the canvas with the issue for our team to review.
If Canvas People provides a replacement or refund you may be asked to provide a 3" x 5" piece cut out of the canvas you received. Please note, you are responsible for the shipping costs on a replacement canvas.
3. Order Shipment / Tracking (more)
Orders are generally delivered within 4 - 6 business days. Production times may vary if the provided photo does not meet our resolution requirements. Please allow additional time if you enhance your photo with a Special Effect. Please note that during holidays shipping may take slightly longer due to increased order volume. To ensure your canvas arrives when you need it, please order 12 - 14 business days early to account for shipping.
If you have not received your tracking information from us after 10 days, there might be an issue with your photo. Low resolution or poor cropping may trigger an automatic email to be sent to you requesting a new photo. These emails sometimes get caught in spam filters, so we suggest you make us a "trusted sender" to ensure you receive this important correspondence from us.