1. Return and Refunds (more)
If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Or you may exchange it within 90 days of purchase at any Kay Jewelers.* Watches in original condition (unworn and unaltered), and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 30 days at any Kay Jewelers or returned to kay.com.
* Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged,
2. Guarantees and Service Plans (more)
Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.
In addition, you may purchase the Kay Jewelers Lifetime Extended Service Plan . The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. This plan covers repairs to the mounting (setting) including future ring size adjustments, refinishing and polishing, and resetting your diamonds and gemstones. Note: The Extended Service Plan is not offered for certain metals such as Tungsten and Titanium. You must take your merchandise to a Kay Jewelers store location for service under this plan.
3. Order Cancellations (more)
Orders may be canceled up to approximately one hour after they are placed through the Order Status page on kay.com. If the option to cancel an order is not shown in the Order Status, the order has been transmitted to our fulfillment center and is no longer able to be canceled.
Note: Canceling an order or modifying an order may result in a pending hold on your bank-issued credit card or Kay account. These holds will typically be released in 2-5 business days and may impact the amount you have available to purchase.
The merchandise from a canceled or modified order may not be available for immediate re-purchase.
4. Trade-In Policy (more)
You may trade in your diamond/diamond jewelry item for another diamond/diamond jewelry item that is at least double the trade-in value. The trade-in value is based on the original purchase price, excluding charges such as tax and shipping. Trade-in values are automatically generated through Kay Jewelers Trade-in Evaluation system. No trade-in value is given for gold, silver, or other metals, or gemstones.
Customers with diamond trade-in merchandise not purchased from one of our store brands, must have a North America or United Kingdom postal address that is documented on an acceptable form of ID, (i.e. Driver's License, State ID, Permanent Resident Card which is commonly called a "Green Card", Military ID, or Passport). Trade-ins cannot be accepted from a customer without a North America or United Kingdom address.
Retention Period for all stores EXCEPT those located in Alaska, Hawaii, Oklahoma, North Carolina, Delaware, and Florida: When a customer returns a purchase prior to 30 days from the purchase date and a trade-in is associated with the completed sales slip, the store CANNOT return the trade-in to the owner until the 30 day retention period is expired.
Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location as allowed by law. Trade-ins are not accepted at kay.com or towards the purchase of Previously Owned Treasures.